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Help & Support

iPhone Users


The Creative SXFI AIR is compatible with all iPhones running iOS 11 and later.

Remember to create your Super X-Fi profile before attempting to connect Creative SXFI AIR with your phone.

Step 1:

  • Load Super X-Fi Profile onto Creative SXFI AIR.
  • Open the SXFI App on your phone. Select ‘Wireless Setup' on the SXFI App. Creative SXFI AIR will appear under the devices list.
  • Hold the Bluetooth button on the Creative SXFI AIR for 2 seconds. The SXFI App will start to connect to Creative SXFI AIR and proceed to upload your profile. This may take up to 3 minutes.

Step 2:

  • Pair Creative SXFI AIR with iPhone for Playback.
  • Navigate to Settings > Bluetooth and turn on Bluetooth.
  • Press and hold the Bluetooth button on the headphones for 2 secs and tap on Creative SXFI AIR.
  • Your Creative SXFI AIR is now connected and ready for use.
  • Learn more about Creative SXFI AIR set-up.


While we do not provide support for the use of the SXFI AMP with iPhones, we are aware of iOS users using the SXFI AMP with their phones through a Lightning to USB Camera Adapter from Apple and a USB A-to-C Adapter. It should be noted that their SXFI AMP was already set up by a separate Android device before they could use it with their iPhone.


The Creative SXFI AIR C is a wired USB headset and is not compatible with all iPhones.